FAQs

We accept Credit Cards, Debit Cards, Paypal and Afterpay.

Once your order is confirmed, please allow 1–2 business days from dispatch for delivery to metro areas.

For rural addresses, delivery may take an additional 1–4 business days. International orders may take up to 10 business days.

During peak periods, promotions, or sales events, please note there may be minor delays in dispatch.

Yes, you will receive an email confirmation after placing your order to confirm that we have received your order. If for some reason, you did not receive an email, please check your spam folder first before contact our Customer Care.

Yes, you will receive an email notifying you that your order has been shipped.

Unfortunately, we do not offer same-day delivery.

Yes, we ship all over the world. We have a flat rate international shipping fee of $60 which will be added at checkout.

If full-priced orders are placed before 10 am Monday - Friday, they are processed the same day. Most of these orders are shipped the same day or the following business day.

Please let our Customer Care know if you have requested changes ASAP.

There is no guarantee that these changes can be made before your order is shipped. Once your order is on its way, we cannot change details.

If you need to change your shipping details on your order, please contact our customer care immediately. We are generally able to change your address unless it has already been shipped.

If you want a refund, you must apply for a return within 7 days of delivery to your shipping address. If it is past 7 days, you will only be eligible for a Store Credit or Exchange.

Refunds are eligible on Full-Priced items only.

We do not accept returns for Sale Items (Sale Items, Discounted Items & Final Sale Items). Pre-Order Items are not eligible for a refund, as they are Made-to-order. However, we offer Store Credit or Exchange .

Orders placed using Afterpay are NOT eligible for a Refund. However, they are eligible for Store Credit or Exchange.

Yes you can return your items for a credit note only. Unfortunately, you cannot exchange for other items. A new order must be made.

We ensure every order is carefully checked and wrapped. However, if you do find your item(s) are faulty, please email our Customer Care with your name, order number and fault images. Once analysed, we will organise a replacement or refund if deemed a manufacturing fault.

Please email our Customer Care with your name, order number and the wrong item. We will ensure you receive the correct item

If the product you want is sold out, please contact our Customer Care with the style, colour and your size detail. If this product is available, you will be notified ASAP.

Your store credit is valid for 12 months.